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Help Desk

Submit Help Request

Help Desk

Deliver excellent customer service.

Set up your support ticketing inbox

To set up your support ticketing email inbox, please follow the steps outlined below. 1. Click HELP DESK > SETTINGS from the left hand navigation. 2. Your Inbound Email Address will automatically c...
Publish a knowledge base article

This article details how to create and publish a knowledge base article. If you want to create product documentation or other how-to content for your members, this is the right place to start. Arti...
Integrating Outseta's chat widget with your website

In order to integrate Outseta's chat widget with your website, follow the steps outlined below. 1. Click HELP DESK > SETTINGS > CHAT. 2. Copy the Chat widget embed script and add this to the header...
Map your knowledge base to a custom domain

If you would like your knowledge base content to live on a custom domain URL—for example help.yourcompany.com instead of yourcompany.outseta.com—you can set up you custom domain URL following the s...
How to save templated responses to common support questions

Outseta allows you to save templated responses to common support questions. This saves time and helps you respond to support tickets faster by not needing to type answers to questions that you've f...
Update your knowledge base favicon

You can update the favicon used for your knowledge base to match you own brand. 1. Go to SETTINGS > GENERAL and scroll to the Appearance section at the bottom on the page. 2. Copy the code snippet ...