If you would like your knowledge base content to live on a custom domain URL—for example help.yourcompany.com instead of yourcompany.outseta.com—you can set up you custom domain URL following the steps below.
1. Click HELP DESK > SETTINGS > KNOWLEDGE BASE from the left hand navigation.
2. Enter the domain name that you would like your knowledge base content to live at in the Custom Domain Name field. Do not include "http" or "www"—only the custom domain name like "help.yourdomain.com" is required.
3. Add a CNAME entry into your DNS settings to point your new custom domain to kb-prod.outseta.com. For example CNAME help.yourdomain.com -> kb-prod.outseta.com. Instructions on how to do this will vary depending on where you are hosting your domain; if you need some help with this process please email us at support(at)outseta.com.
Using SSL/HTTPS for your custom domain knowledge base
Once you've completed the steps above, you can complete two additional steps to serve your knowledge base over HTTPS. This requires adding two additional DNS records:
1) The first allows us to renew your SSL certificate each time it expires.
2) The second is simply updating the CNAME DNS entry that you previously added pointing to kb-prod.outseta.com so that it instead points to kb.outseta.com.
Follow the in-app guidance to make these changes. When the process is completed successfully, you'll see the green success message indicating that your knowledge base is secure.
